Zoom Launches ISV Exchange Program | Zoom

Zoom Launches ISV Exchange Program

New program will allow Zoom to sell select ISV solutions directly to customers

Published October 25, 2023

Building on the incredible success of Zoomtopia Partner Connect, Zoom is embarking on a new mission to empower partners in reshaping how Zoom brings unparalleled solutions and endless possibilities to valued customers. Today, Zoom is launching the ISV Exchange Program, which enables Zoom to sell strategic ISV’s (Independent Software Vendor) best of breed solutions to customers. This marks a pivotal moment where Zoom can seamlessly integrate partner offerings directly into the Zoom platform, creating an all-encompassing, unified experience that addresses both technological and business requirements. 

“On the heels of Zoomtopia, the launch of the ISV Exchange Program was the next obvious step to take in our journey of delivering choice and flexibility to customers, while providing new business opportunities for our partners,” said Chris Moss, Head of Platform and Product Acceleration at Zoom. “By offering select solutions directly from our ISV partners, we are able to meet more needs of our customers while simplifying their purchasing process. This is only the beginning and I look forward to expanding this program with the help of our ISV partner ecosystem.”

Hear from our launch partners

Starting today, customers will be able to take advantage of several new partner offerings directly within the Zoom platform. Here’s what our launch partners are saying about the new ISV Exchange Program:

Verint: “We are honored to be part of the new Zoom ISV Exchange Program which builds upon the strategic advantage of our long-standing partnership with Zoom,” said Verint’s John Bourne, senior vice president, of global channels and alliances. “The program will leverage the power of our CX cloud platform-to-platform approach to deliver better customer and employee engagement and meet our customers’ enterprise needs.”

SuccessKPI: “Deepening our partnership with Zoom is an important step in expanding our alignment with world-class cloud contact center partners,” said Dave Rennyson, CEO of SuccessKPI, Inc., “This strategic partnership expands our ecosystem to ensure enterprise contact centers moving to the cloud are successful on their journey to optimize business outcomes and delivering exceptional experiences for everyone from the agent to the CEO.”

Theta Lake: “At Theta Lake, we are excited to be one of the first partners to join the new Zoom ISV Exchange Program,” said Anthony Cresci, SVP Finances, Alliances & Business Operations. “Being able to seamlessly integrate and transact our Compliance and Security Suite within Zoom allows us to jointly meet the growing demands for our unified capture, archiving, and search, along with PCI redaction and proactive compliance capabilities, all while further strengthening our strategic partnership.”

PCI Pal: “PCI Pal’s suite of secure payment solutions seamlessly complement Zoom’s dedication to help people and businesses stay connected. As one of the first partners to join the Zoom ISV Exchange Program, PCI Pal’s secure payment solutions will be offered through Zoom Contact Center and Zoom Phone. This integrated partnership creates a frictionless payment journey for Zoom customers as they enable their customers to make payments through their communication channel of choice, enhancing the overall customer experience,” Darren Gill, Chief Revenue Officer, PCI Pal.

FaxSIPit: “Joining the ISV Exchange has been transformational for FaxSIPit, fueling rapid business growth. Our collaboration with the Zoom team was met with immense enthusiasm as their agility and responsiveness exceeded our expectations. The user-friendly SDK made our journey all the more delightful. Today, we proudly provide a fax solution seamlessly embedded within the Zoom App, enhancing the customer experience and setting us apart from competitors, ultimately driving both customer satisfaction and business success.” Eli Mann, Chief Executive Officer, FaxSIPit