Zoom Releases FY23 ESG and Social Impact Reports | Zoom

Zoom Releases FY23 ESG and Social Impact Reports

Published May 1, 2023
ESG Take 2

Zoom recently released its FY2023 ESG and Social Impact reports. Each showcases the company’s ongoing positive impact across environmental, social, and governance initiatives. Zoom is pleased to share the highlights from each report below.

FY2023 ESG Report

Zoom is designed to cultivate human connection. In FY23, we sought to embody our core value of Care throughout our engagements with all of our stakeholders: employees, customers, investors, and communities. Our focus was on (1) addressing sustainability holistically across Zoom, and (2) building our foundation by formalizing our quantitative data collection, increasing internal and external engagements, and expanding reporting and disclosure efforts. 

Highlights include:

  • Strengthening our ESG framework and strategy. We continue our Sustainability & ESG journey across the four pillars of Environment, People, Community and Trust. This year, we’ve strengthened our program foundation, focusing on: our energy, waste, and diversity metrics; ensuring our employees are supported; serving our communities; and, enhancing the security of our innovative platform for our users.
  • Formalizing our program and quantification of customer inquiries. We’ve built internal processes to collect customer ESG inquiries, so we can identify customer demands, respond in a timely and consistent manner, and improve our program accordingly.
  • The adoption of Salesforce’s Net Zero Cloud to serve as a common repository for company ESG metrics. This will allow us to build a program foundation on data so we can proceed with our commitments.
  • The completion of two additional years of GHG emissions inventory since our inaugural ESG Report issued last year. This year’s report includes FY22 and FY23 GHG inventories, in addition to emissions data for FY21 which we previously published, for a compilation of three years of data. Our GHG inventory includes Scope 1, Scope 2, and relevant Scope 3 emissions. 
  • Our partnership with data center providers who serve their facilities with  renewable energy (or renewable energy offsets). We partner with Equinix for approximately half of our colocation data centers, and our Global Renewable Energy Coverage with Equinix for calendar year 2022 was 97%, thereby helping to reduce our operational carbon emissions. 

Sustainability and ESG are ongoing endeavors for Zoom, as we continue to build on our initiatives, identify opportunities to address our priorities, and transparently share our progress. We invite you to read more about our work in our FY2023 ESG Report.

2022 Social Impact Report

In 2022, Zoom Cares, our global social impact arm, worked with our nonprofit partners to find new ways to adapt and to figure out how we can best serve our global community using all the resources at our disposal. In total, Zoom and its employees contributed nearly $31M in funding and in-kind product donations to support BIPOC-led organizations committed to creating change in youth mental health, education, and climate solutions for underserved communities around the world. This includes:

  • Over $12M in unrestricted grants funded by Zoom to 91 organizations in over 20 countries; 
  • Nearly $18M in in-kind product donations to 66 charitable organizations supported in 16 countries;
  • Nearly 20,000 organizations in 100 countries leveraging our 50% off discount offering;
  • Over $1.2M in employee donations in addition to Zoom matching funds along with volunteer support.

In addition to sharing the impact of our partnerships with organizations like the Ministry of Education in Ukraine, the Born This Way Foundation, and KABOOM!, our 2022 Social impact report also spotlights some of our partners making an impact in their communities, such as CLIMA Fund, supporting grassroots groups in 168 countries to address the climate crisis; Dear Asian Youth, striving to uplift Asian youth and student communities with 200 chapters across 18 countries; Beyond Social Services, supporting marginalized young people to break the poverty cycle in Singapore; Le RESES, a student organization in France working on ecological projects including food, biodiversity, climate, and waste; and 4Front Project, serving young people in the U.K. who have experienced trauma, violence, and racial injustice. It also highlights our work in the Bay Area, where Zoom is headquartered. Among our grantees are Climate Resilient Communities, which works at the community level to implement climate solutions for residents of San Mateo County, and A Black Education Network, which partners with educational institutions — especially those focusing on African-centered education — to help Black students reach their full potential.

We’re proud to share how we’ve used our platform to connect people during times of crisis and supported remote work and learning, and we’re humbled that we are able to have a positive social impact on the world. We invite you to read more about our work in our 2022 Social Impact Report.